PET POSHAN – SHIPPING & DELIVERY POLICY

Effective Date: 01-03-2026
Last Updated: 01-03-2026

At Pet Poshan, every meal is freshly prepared and delivered with care. This policy outlines how our delivery system works, so you know exactly what to expect.

1. Service Areas

We currently deliver to select neighbourhoods in Pune.

Service availability may vary by PIN code and can change as we expand thoughtfully.

If an address is found to be non-serviceable after order confirmation, the order will be cancelled and a full refund will be processed.

2. Delivery Timelines

• Meals are prepared fresh daily in small batches
• Deliveries are scheduled as per your selected plan
• Typical delivery windows will be communicated via WhatsApp

Please note:
Delivery timings are indicative and may vary due to operational factors.

3. Customer Availability

We request you to ensure someone is available to receive the delivery.

If you are unavailable:

• You may request us to leave the order with security or a neighbour (at your own risk)
• If delivery cannot be completed, it will be marked as unsuccessful

Due to the perishable nature of our meals, missed deliveries are not eligible for refunds/replacement.

4. Delivery Delays

While we strive to be consistent, delays may occur due to:

• Traffic or route disruptions
• Weather conditions
• Local restrictions or unforeseen operational challenges

In such cases, we will communicate updates and attempt delivery at the earliest possible time.

5. Packaging & Food Safety

• Meals are packed in clean, food-grade containers
• We recommend refrigerating meals immediately upon receipt

Pet Poshan is not responsible for spoilage once delivery has been completed.

6. Issues with Delivery

If your order arrives:

• Damaged
• Leaking
• Incorrect

Please inform us within 4 hours of delivery with photos/videos via WhatsApp.

After verification, we may offer:

• A replacement in the next available slot, or
• A refund/credit, as applicable

Requests raised beyond this window may not be eligible due to the perishable nature of our meals.

7. Address Changes

Any changes to delivery address or instructions must be communicated at least 24 hours in advance.

We may not be able to accommodate last-minute changes.

8. No Returns Policy

As our meals are fresh and perishable, we do not accept returns once delivered.

9. Non-Delivery Due to Our End

If we are unable to deliver due to operational reasons from our side, you will be eligible for a rescheduled delivery / compensatory meal

10. Delivery Partners

Deliveries may be fulfilled through our in-house team or trusted delivery partners.

11. Communication

All delivery-related updates will be shared via WhatsApp or phone at the time of subscription registration.

12. Contact Us

For any delivery-related concerns, please reach out to us: