Privacy Policy

Effective Date: 01-03-2026
Last Updated: 01-03-2026

At Pet Poshan, trust matters, not just in what goes into your dog’s bowl, but also in how we handle your information.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, contact us, or subscribe to our services.

1. Information We Collect

When you interact with Pet Poshan, we may collect:

Personal Information

• Name
• Phone number
• Email address
• Delivery address
• Payment details (processed securely via third-party providers)

Pet Information

• The dog’s name
• Age, breed, weight
• Dietary preferences or sensitivities
• Medical conditions

Website Usage Data

• Basic analytics data (such as pages visited, device type, browser type)

We collect only what is necessary to provide our services effectively.

2. How We Use Your Information

We use your information to:

• Process orders and manage subscriptions
• Communicate via WhatsApp regarding deliveries and plan updates
• Provide personalised meal recommendations
• Improve our services
• Send updates or relevant announcements (only when appropriate)

We do not sell your personal information.

3. Payment Security

Payments are processed through secure third-party payment providers.

Pet Poshan does not store full payment card details on our servers.

4. Sharing of Information

We may share limited information with:

• Delivery partners (for fulfilment purposes)
• Payment service providers
• Website hosting or analytics services

All third parties are required to handle your data responsibly.

We do not share your data for advertising resale purposes.

4. Sharing of Information

We may share limited information with:

• Delivery partners (for fulfilment purposes)
• Payment service providers
• Website hosting or analytics services

All third parties are required to handle your data responsibly.

We do not share your data for advertising resale purposes.

6. Data Retention

We retain your information only as long as necessary to:

• Fulfil active subscriptions
• Comply with legal obligations
• Maintain internal records

You may request deletion of your data, subject to operational and legal requirements.

7. Your Rights

You have the right to:

• Request access to your data
• Correct inaccurate information
• Request deletion of personal data
• Withdraw consent for marketing communication

To make such requests, contact us via WhatsApp or email.

8. Data Security

We take reasonable technical and organisational measures to protect your information.

However, no digital platform can guarantee absolute security.

9. Cookies & Analytics

Our website may use basic cookies and analytics tools to understand visitor behaviour and improve user experience.

These tools do not collect sensitive personal data.

10. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect data from minors.

11. Policy Updates

We may update this Privacy Policy occasionally.

Any changes will be reflected on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Pet Poshan